We accept returns within 30 days of delivery. Our trees are seasonal décor products, so instead of a traditional warranty we stand behind them with a straightforward quality guarantee:
1. Functional or quality defects — free fix, guaranteed
If your tree arrives with a functional quality issue — such as an incomplete set, a missing stand, or lights that don’t work — email info@tangyusugrafish.com with your order number and a photo or video of the issue within 30 days. We’ll send you a free replacement (or the needed parts), or cover the return shipping — whichever works best for you.
2. Delivery issues caused by address or refusal
Fees arising from an incorrect or incomplete shipping address, package refusal, or intercepting and returning a package in transit are the responsibility of the customer.
3. Changed your mind? We still take it back
Within 30 days, you can return a tree for any reason. Ship it to our Atlanta, GA warehouse — we provide receiving and reshipping service for returned items. For these returns, the customer covers the return shipping cost and a handling & re-boxing fee based on package weight:
| Package weight | Handling & re-boxing fee |
|---|---|
| 0 – 5 lb | $4.00 per piece |
| 5.01 – 10 lb | $6.50 per piece |
| 10.01 – 20 lb | $7.50 per piece |
| 20.01 – 50 lb | $10.00 per piece |
| 50.01 – 90 lb | $14.50 per piece |
| Over 90 lb | $23.00 per piece |
How refunds work
Once your return arrives at our warehouse, we inspect it within 2–3 business days and issue a refund to your original payment method. Banks typically post refunds in an additional 3–5 business days. Original shipping charges are non-refundable.
Non-returnable
Gift cards, and items marked as final sale at checkout.