Quick answers to the questions we hear most. Can’t find yours? Email info@tangyusugrafish.com — we reply within 24 hours.
Orders & Shipping
For most families, yes — an artificial tree costs less over five years, needs no watering, doesn't drop needles, and can be reused for many holiday seasons. A real tree wins on tradition and scent, but an artificial tree is the practical choice year after year.
Measure your ceiling height and subtract at least 6 inches for a tree topper. A standard 8-foot ceiling fits a 7 to 7.5-foot tree comfortably.
Most hinged trees take 30–60 minutes to set up and fluff. Section-based designs fold out of the box largely pre-shaped, so most of that time is branch fluffing.
Products & Setup
Quality flocked trees shed very little. Expect light shedding only during initial setup and when packing it away.
Yes — every pre-lit tree's light strings are checked before it leaves our facility. And if your lights ever fail to work on arrival, that's a functional quality issue: contact us within 30 days with a photo or video and we'll make it right, free of charge.
Email info@tangyusugrafish.com with your order number and a photo or video within 30 days. We'll send a free replacement or the missing parts — or cover the return shipping if you'd rather send it back.
Yes, within 30 days of delivery. Ship it to our Atlanta warehouse; return shipping plus a handling & re-boxing fee based on package weight applies. Full details are on our Returns & Refunds page.
Orders ship within 1–2 business days and typically arrive within 3–7 business days, anywhere in the U.S.
We ship from three U.S. warehouses — Somerset, NJ (East), McKinney, TX (Central), and Jurupa Valley, CA (West). Your order always leaves from the warehouse closest to you and arrives in 3–7 business days.